Store Policies

GENERAL INQUIRY

All general inquiry must be sent to: info@luxeparadise.ca. Emails are answered within 24-48 hours during standard business hours, Monday-Friday, 10am-5pm. No inquiries will be answered during weekend, as weekends are not considered standard business hours, although we are open for appointments. Same rules will apply for text, voicemail & social media messages.

 

OUTTERWEAR

Shoes & coats/jackets must be left by the door, in the designated area. Slippers will be available for wear, as well as reusable socks. Please do not place worn socks back, instead place them into the laundry hamper. You are more than welcome wear your own socks, or bring your own slippers.

 

GUESTS

Guest are welcomed to attend your session with you, but they must remain in the designed waiting area until your session has been completed. Please be advised that there is no child care on premises, so please make sure your child is well behaved. If your child breaks or damages something, you will be responsible for fixing/replacing the item.

 

AFTER/BEFORE HOURS APPOINTMENT

Any appointment outside of business hours will need to be scheduled directly with your technician, and be subject to a $35 fee.

 

DEPOSITS

A deposit of $25 is required upon booking for all appointments. Deposits will be subtracted from the balance of your invoice. This does not apply to all those who have purchased a session bundle deal. 

 

NO SHOW

If you do not show up to your appointment, you will be charged the $25 cancellation fee followed by an additional no show fee of $30. Please be advised that if you have been a no show 3 times, you will no longer be accepted as a client.

 

LATE

You will be given a 15 minute grace period to show up for your appointment. If you do not arrive at that point, you will be charged a late fee of $10. After 30 minutes, your appointment is automatically cancelled, and you will be charged the no show $30 fee, as well as the $25 cancellation fee.

 

CANCELLATIONS

All cancellations must be made 24 hours prior to appointment time, to avoid cancellation fees. If you do not cancel within 24 hours, you will be charged a $25 cancellation fee.

 

COMPANY CANCELLATIONS

If we cancel your appointment within 24 hours of your scheduled session, you will be given a 50 reward points, along with a make up session.

 

DIGITAL REWARDS

For every dollar you spend, you will earn a reward point. Points are redeemable once you have earned enough for the service you wish to get. You can always save your rewards points for another services. Reward points are nontransferable, and can not be used on another client.

 

REFUND/EXCHANGES

For return of payments, you will receive funds within 3-5 business days, using the same payment method as originally used. No refunds will be given on promotional pricing, or on gift certificates. If you purchased multiple treatments, earning you the multiple treatment discount, and you decide you'd only like 1 of the treatments, you will be charged original pricing for that service, prior to receiving a refund. If you received a multiple sessions discount, and would like a refund, then you will be charged for the multiple session package most available to what you have completed, along with regular pricing for any sessions outside of that package. Example, if you purchased 5 sessions, but completed 4, you will receive the multiple sessions discount for 3 sessions and be charged regular pricing for the fourth session.

 

PROMOTIONAL OFFERS

Please note that you can not "stack" multiple promotional offers. If more than one promotional offer applies to you, you must select the one you desire most. You can purchase multiple promotional offers, unless it is a promo which states one per client, but they will be considered separate appointments. Monthly specials are only available when booking online. If you book your appointment elsewhere, you can not receive this special. They are exclusive to online.